At Misk Tours, we want cancelling to be as simple and clear as booking. This policy explains the cancellation periods, the fees that apply, how to ask for a cancellation and how refunds are paid. It applies to bookings made through this website and complements our Terms and Conditions.
Cancellation periods and fees
The fee depends on how many days before the tour start date we receive your written cancellation request. The fee is a percentage of the total tour cost.
- 30 or more days before the tour: full refund, minus bank and transaction fees.
- 15 to 29 days before the tour: 25% cancellation fee.
- 7 to 14 days before the tour: 50% cancellation fee.
- Less than 7 days before the tour, or no-show: 100% cancellation fee.
The fee is applied to the total tour cost shown on your booking. We confirm the exact amount to you in writing when we process your cancellation.
How to request a cancellation
Send us a written cancellation request by email to info@misktours.com or by WhatsApp message to +20 120 682 9147. Please include:
- your booking reference (it starts with MK- and is in your confirmation email);
- the name used for the booking;
- the tour and the date.
The number of days before the tour is counted from the day we receive your written request. We confirm receipt and, where a refund is due, the amount and the next steps. If you reserved without paying online, nothing was charged, but please still tell us so we can release your place.
Refunds
Where a refund is due, it is paid to the original payment method. We process refunds within 14 working days of receiving your written cancellation notice. Online payments are handled by our payment provider, Paymob, and the time it takes for the money to appear on your statement depends on your bank.
Bank and transaction fees charged on the original payment are deducted from the refund where stated in the periods above. No refund is given for a no-show or for a cancellation in the 100% fee period.
Deposits and balance payments
Day tours and shore excursions are booked online and paid in full when you book. Multi-day packages and Nile cruises are arranged by inquiry: our team sends you a quote, then we ask for a deposit (30% of the total, or 50% for travel in Christmas, New Year and Easter) and the balance is due 15 days before arrival. Any amount you have paid is treated under the cancellation periods and fees above.
Changes to your booking
If you would like to change the date, the number of travellers or an option, contact us as early as you can. Changes depend on availability and on the terms of the hotels, cruise operators and other suppliers involved. We tell you about any extra cost before we apply a change.
If we change or cancel a tour
Sometimes we need to adjust a programme, for example because of weather, site closures, safety or supplier changes. We tell you as soon as possible and offer a comparable alternative.
If we have to cancel a tour, we offer you another date or a refund of the amount you paid for that tour.
Force majeure
In the case of government restrictions or airline-issued travel bans, Misk Tours offers flexible options such as full refunds or travel credit vouchers. Only airline penalties and banking fees apply. We are not liable for disruptions caused by events beyond our control, such as natural disasters, weather conditions or political unrest.
Hotels, cruises, flights and other third-party services
Some hotels, cruise ships, airlines and other suppliers apply stricter cancellation terms than those above. When this is the case, the stricter terms are communicated to you in your itinerary or booking confirmation before you pay. Airline fees and other costs charged to us by suppliers can be deducted from a refund.
Complaints about a refund
If you think a refund was calculated wrongly, write to info@misktours.com with your booking reference and we will review it. See our Privacy Policy for how we handle your personal data when you contact us.
Contact Us
To cancel a booking or ask about a refund, please contact us: